Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Genesys Voice Platform Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various platforms including infrastructure, operating systems, and networks.





Collaboration and communication are key aspects throughout the day to support continuous service availability and user satisfaction.

Roles & Responsibilities: Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Monitor and maintain infrastructure health to prevent service disruptions.

Document incidents and resolutions accurately to support knowledge sharing.

Assist junior team members in troubleshooting and resolving technical issues.

Collaborate with cross-functional teams to implement improvements and upgrades.

Professional & Technical Skills: Must To Have Skills: Proficiency in Genesys Voice Platform.

Robust troubleshooting skills related to infrastructure and application support.

Experience with operating systems and network fundamentals.

Ability to diagnose and resolve issues in production and development environments.

Familiarity with remote support tools and onsite technical assistance procedures.

Good communication skills to interact effectively with users and technical teams.

Additional Information: The candidate should have minimum 3 years of experience in Genesys Voice Platform.

This position is based at our PDC3C - SEZ location.

A 15 years full time education is required.

📌 Infra Tech Support Practitioner (Pune)
🏢 Accenture in India
📍 Pune