Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : AI Agents & Workflow Integration Valuable to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Builds and operationalizes agentic AI use cases that reduce toil and improve SRE outcomes. Translates architecture into working Copilot agents, AI workflows, and integrations used by operations teams.

Key responsibilities Develop Copilot Studio agents for incident, change,



and ops workflows Implement RAG based intelligence using enterprise data sources Integrate agents with ServiceNow, monitoring, and automation tools Test, harden, and deploy agents into production environments Add telemetry, guardrails, and fallback logic for reliability Required Skills Copilot Studio (topics, actions, connectors, tool invocation) Microsoft Foundry / Azure AI (LLMs, RAG, embeddings) Prompt engineering & agent behavior tuning Python for backend logic and integrations REST APIs, JSON, authentication patterns ServiceNow APIs and workflow awareness CI/CD basics, logging, monitoring, and failure handling Additional Information: The candidate should have minimum 7.5 years of experience in AI Agents & Workflow Integration.

This position is based at our Bengaluru office.

A 15 years full time education is required.

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru