Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : AI Agents & Workflow Integration

Valuable to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education Summary:

Builds and operationalizes agentic AI use cases that reduce toil and improve SRE outcomes. Translates architecture into working Copilot agents, AI workflows, and integrations used by operations teams.

Key responsibilities

Develop Copilot Studio agents for incident, change, and ops workflows





Implement RAG based intelligence using enterprise data sources

Integrate agents with ServiceNow, monitoring, and automation tools

Test, harden, and deploy agents into production environments

Add telemetry, guardrails, and fallback logic for reliability

Required skills

Copilot Studio (topics, actions, connectors, tool invocation)

Microsoft Foundry / Azure AI (LLMs, RAG, embeddings)

Prompt engineering & agent behavior tuning

Python for backend logic and integrations

REST APIs, JSON, authentication patterns

ServiceNow APIs and workflow awareness

CI/CD basics, logging, monitoring, and failure handling Additional Information:

- The candidate should have minimum 7.5 years of experience in AI Agents & Workflow Integration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru