We operate leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services. We provide technology and services to enable consumers, merchants, and other participants to conduct commerce in our ecosystem.
Job Role :
Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.
Candidate Profile
. 1 or 2 years experience in Inbound/Outbound Technical Support in International BPO.
· Must know how to close their own calls.
· Positive communication skills in English.
· Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, Router, Email issues, Mac, I-phone, I-pad.
· Ability to handle customer's issues and provide accurate resolution.
· Should be flexible working in night shifts.
Salary - Negotiable (based on experience and last/current drawn CTC) plus attractive incentives.
Immediate joining preferable.
No Freshers are Welcome.
Perks & Benefits :
Fixed Salary on 1st of every month In Salary Account
· 24 leaves in a year+comp offs+Birthday leaves
· Very Attractive Incentives
· No Extension of Shift Timings
· Friendly Working Environment
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