- Handle customer complaints , provide appropriate solutions and alternatives within time limits.
- Provide accurate , valid and complete information by using the right methods/ tools.
- Identify and assess customer needs to achieve customer satisfaction.
- Build sustainable relationships and trust with customer through open and interactive communication .
- Ensure a consistent tone , style and approach in responding to customer enquires and complaints.
Preferred candidate profile
Key skills Required:
- Good written communication in English & any other lang.
- Ability to multi task ,prioritize and manage time effectively.
- Strong email/ Chat handling skills and an eye for details.
- Responding to customers in polite tone
- Experienced candidates preferred
Perks and advantages
- Attractive Salary
- ESI PF
- Lunch Provided
📌 Immediate Openings For Chat process (WFO only) (Chennai)
🏢 Imarque Solutions
📍 Chennai
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