:

- Manage collection activities of assigned location through team and collection agencies.

- Ensure the DCA complies with Banks Outsourcing requirement

- Review & investigates customer complaints on DCA

- Review customers settlement proposal when raised by the DCA

- Perform Controlled Self-Assessment on the DCA on a month on month basis

- Capacity planning for DCAs from time to time

- Check on timely account allocation to the DCA

- Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts

- Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage

- Checking of Invoices raised by DCA and tracking for timely payment to DCAs

- Any other responsibility assigned to him/her from time to time by the Supervisor

- Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.

📌 IDFC First Bank/Area Collection Manager Manager & Collection Manager /Surat
🏢 Acura Solution
📍 Surat