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Role/Job Title - Bank Authorizer

Business - Retail Banking

Job Purpose The role entails working towards achievement of CASA build up, in line with branch targets through productive and cost-effective customer engagement. The role bearer would lead customer service and operations at the designated branch and ensure regulatory requirements.

Roles & Responsibilities

Key / Primary Responsibilities of the Role - List the primary deliverables

"- Be solution oriented and ensure customers met are onboarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI),

PL, Two-Wheeler Loans, HL, LAP

- Coordinate with respective relationship managers for

leads of business loans, working capital, POS, CMS, trade transactions

- Ensure all the customers visiting the branch are delivered

superior service





- Client relationship management and customer services

related to retail banking operations

- Responsible for creating a customer-focused approach

for quick resolution of all queries and complaints"

Secondary Responsibilities - List the deliverables other than primary, but essential for the role

"- Perform audit and ensure compliance to internal and external regulations and guidelines

- Provide best in-class customer service to become their

banking partner of choice

Key Success Metrics

CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets

📌 IDFC Bank/Authorizer/Vadodara
🏢 Acura Solution
📍 Vadodara