Key Responsibilities

- Support Identity Management applications for human and system account management built on PingIdentity and ForgeRock products
- Maintain LDAP Directory Services such as PingDirectory and PingDataSync
- Provide first-line support during large-scale outages, including pre-mortem, post-mortem, and problem management using data-driven, code-first approaches
- Prepare and execute change management activities, creating automation tools where necessary
- Collaborate with enterprise technology teams, stakeholders, and Level 2 operations teams
- Contribute to performance assessments and training of team members
- Improve platform stability by implementing alert automation and self-healing functions
- Monitor performance and scalability to ensure systems meet SLOs and SLIs
- Participate in on-call rotations (weekday and weekend)
- Share knowledge and best practices with the team and community, gathering feedback for system improvements
- Address security and compliance issues, ensuring adherence to industry standards and best practices for data protection

📌 IAM SRE (Bengaluru)
🏢 ONZESTT SERVICES INDIA PRIVATE
📍 Bengaluru