Human Resources Business Partner Operations, Director Join us as a Human Resources Business Partner for Operations Partner with the HR leadership team to shape and deliver a fit-for-purpose HR service catalogue aligned to business priorities You’ll provide leaders with expert advice, insight and decision support, helping build our people strategy and drive effective workforce planning Take on an influential role as you join a team with high standards and a passion for delivering excellent outcomes for our business, colleagues and customers We're offering this role at director level What you’ll do In this role, you’ll act as the HR subject matter expert for Operations, defining and delivering people plans that support the agreed HR service catalogue and enable the wider business strategy. You’ll work closely with India-based operations managers and global process owners to align local capacity plans with global delivery requirements. You’ll also play a key role in strengthening our employer value proposition for operations talent in India, enhancing branding and candidate experience to remain competitive in the GCC market.

You’ll also be: Supporting the adoption of an operations excellence culture, embedding a service-quality and efficiency mindset through targeted talent and engagement initiatives Shaping the workforce strategy, contributing to build vs.



buy and right-shoring decisions while identifying internal upskilling needs and capacity requirements across offshore populations Driving reskilling and upskilling initiatives to prepare operations colleagues for increasing automation and digitisation of processes Coaching team leaders and first-line managers to strengthen people-centric and performance-led management practices Supporting change and transformation activity, including process migrations, restructures and digital initiatives for effective adoption and accountability at team level Leveraging HR data to provide actionable insights on hiring, attrition, learning and engagement The skills you'll need We’re looking for someone with strong experience in relationship management within a complex, regulated and commercial environment, alongside a deep understanding of HR theories, models and practices. You’ll bring a data‑driven mindset, using HR analytics and dashboards to translate people data into explicit insights that support informed, practical decision‑making. You’ll also demonstrate: Strong business acumen, with a sound understanding of financial services operations and the GCC/offshore delivery model Effective stakeholder management, with experience working with India-based managers and global process owners, balancing pace, rigour and delivery expectations The ability to navigate complexity, operating confidently within matrixed environments and coordinating across local and global teams Experience supporting workforce planning, translating global workforce strategies into local execution, including capacity and talent mix decisions for operations teams Hours 45 Job Posting Closing Date: 09/07/2026 Experience Level Executive Level

📌 Human Resources Business Partner - Operations Director (Chennai)
🏢 NatWest Group
📍 Chennai