KEY RESPONSIBILITIES

Operations

- Perform/Support day-to-day administration of the Workday Help & Journey's Service Delivery applications (HR Case, Knowledge Management, Journey Onboarding/Separations, Document Management System(DMS) in SharePoint, Inbenta Chat, and Integrations).
- Work with business users to identify and refine HR business requirements, workflows, etc.
- Identify and define business solutions for all HR users, aiding in translating HR business requirements into technical requirements.
- Providing Workday Help & Journey's configuration assistance.
- Providing SharePoint technical support (DMS)
- Oversee implementation of HR changes that impact existing Workday Help & Journey's configuration. Includes solutioning and full end-to-end delivery (i.e. discovery, design, execution, testing, support design, cutover), functional analysis and testing.
- Oversee solution of Workday Help & Journey's issues/fixes, and corresponding defect management, communication, documentation, etc.
- Provide training and coaching to HR technology team, ensure back-up resources have knowledge of Workday Help & Journey's, and provide consistent feedback to HR Technology leadership.
- Responsible for timely issue identification and resolution according to established SLAs.
- Provide Tier 2 support for case management driving and solutioning change requests.
- Hands on execution of change requests including build and unit testing of configurations.
- Identify improvement opportunities and develop and implement process improvements. Includes documenting and communicating processes with stakeholders (business and technical teams).
- Liaison with HR Service Center regularly as well as keep closely engaged with the COEs to review new issues and concerns,



provide guidance and support of timely resolution.
- Support Integrations from Workday related to Help & Journey's and other case intake paths ensuring business continuity.
- Support Employee Document retention processes ensuring proper storage and purge rules are in place and applied as required per country and document type.
- Support any M&A; projects that impact Case Management and Employee Documents. Included but not limited to data migration, clean-up, purging, and establishment of new storage repositories and automations.

Project Management

- Support successful execution of projects and their related transition into the ongoing maintenance process and notify appropriate stakeholders (e.g., IT, HR Technology leads, HR Service Centres', etc.)
- Responsible for development and implementation of requirements and deliverables, working closely with third party vendors to ensure alignment on tasks and timelines.
- Liaison with key stakeholders to understand and manage down-stream impacts.
- Responsible for cutover planning and execution for Workday Help & Journey's and support hyper care for related defect resolution.
- Facilitate solutions to resolve issues.
- Ensure corporate standards and legal requirements are defined, understood and met.
- Ensure all stakeholders, i.e. Regional Leadership, HR Service Center employees, etc.



are kept up to date with project progress via regular communications.

REQUIRED QUALIFICATIONS AND EXPERIENCE

- Bachelor's degree in human resources, Information Technology, Business Administration, or a related field. Master's degree preferred.
- 3-6 years of experience in HR technology or global HR process
- Strong SharePoint/Power Automate technical expertise.
- Strong HR functional expertise and operations acumen
- Strong analytical skill and specifically issue triage and management skills
- Knowledge and experience in business decision-making
- Proficiency in project management and the ability to handle multiple priorities.
- Experience in managing/interacting with third party vendors
- Experience in successfully managing and implementing large scale HR global integrated solutions, including system integrations.
- Strong leadership, interpersonal, influencing and cross-functional teamwork skills
- Excellent communication in English (written and oral)
- Innovative mindset.

Preferred Skills:

- Knowledge of related HR systems and their functions.
- Experienced across multiple modules within Workday including Help Case Management, Journey's for Onboarding/Separations, Workday Core Business Processes, and Integrations. Proficiency in data analysis tools and HRIS (Human Resource Information System).
- Previous experience of implementing and deploying Workday Help & Journey's globally is highly desirable.
- Ability to present technical ideas in easy, user-friendly language.
- Proven analytical and problem-solving abilities.
- Strong team player with the ability to function autonomously when necessary.
- Experience with virtual/global teams.

📌 HR Technology Consultant (Secunderabad)
🏢 DuPont
📍 Secunderabad