Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

The Specialist will be responsible for business management which includes metrics, performance and operational plans. Plan, implement, and manage business/projects, People, Staffing, participate in organization initiatives. Will manage overall operations for the Country with specialist support of HR services for the client.

What are we looking for?

Education Equivalent Minimum Graduate Experience At least 6 years of HR Experience

Employee Workforce administration experience is a plus

Workday Experience a plus

HR Domain certification would be a plus

Solid MS Office and Excel skills

Proficient with Operational Excellence Practices

Should have prior Team Handling experience ( minimum 4 years Knowledge/Skills Requirements:





Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results & detail-oriented

Focus on high data accuracy.

Quality driven – in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Good written and verbal skills.

Strong

English language communication skills

Excellent Customer Service skills

MS Office

Data base management

Regulatory & Non- Regulatory Reporting

Regulatory Compliance (Process specific)

HR Outsourcing

OE / CDP

Excellent communication and client relationship management skills.Working Conditions – US Hours

Shift timings (7am – 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST)

Candidate should be willing to work in Rotational Night shifts Roles and Responsibilities:

Key ResponsibilitiesMonitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.

Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.





Manage and improve people performance and align them with organizational goals and objectives.

Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.

Participate actively in organization wide initiatives.

Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends.

Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.

Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.

Timely and transparent recognition and rewards for the team.

Recommend cost-effective, efficient procedural or production alternatives.

Required to work within clear budgetary guidelines.

Develop People through mentoring and resolve conflicts. Drive coaching culture.

Monitor and encourage the Team to create/follow up on development plans

Provide Input to monthly top level service analysis for client

Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements

Ensure high degree of compliance to the documented processes, client/organizational policies.

📌 HR Service Delivery Specialist (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai