Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Key Result Areas: *Collaborates with client almost on a daily basis to ensure delivery of services. *Ensures service measures are met in accordance with the Service Level Agreement (SLA). *Handle and manage process & people escalations appropriately. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary,



benefit packages and employee rights.

What are we looking for? *Reviews queue management and ensures all requests are completed. *Suggests process improvements and helps team implement their ideas. *Acts as the SME for the process and aligns work instructions as per global procedures. *Ensure adherence to policy and procedures of the organization (Briefly describe the main tasks, responsibilities/authorities, of the job.) Reviewing and prioritizing the requests placed by the clients.

Ensuring the requests are completed thoroughly and accurately within the appropriate time frame

Take an active role in meeting the Client SLA s and OLA s. Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on recent assignments The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

📌 HR Service Delivery Analyst (Bengaluru)
🏢 Accenture in India
📍 Bengaluru