Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? "This Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management.

Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication." Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions What are we looking for? "Experience Relevant years of HR Experience

Workforce administration experience( Job changes, exits, leave of absence etc) is requried

HR Domain certification would be a plus

Strong MS Office and Excel skills Experience supporting Australian clients, with specific exposure to the airline sector Knowledge of SuccessFactors EC module"

Any Graduate "





Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilience and ability to work under pressure

Good organizational, prioritization and multi-tasking skills to deliver to deadlines

Analytical and problem-solving skills.

Demonstrate high levels of confidentiality

Attention to detail & quality driven – in communications and all system transactions

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Basic Leadership and coaching skills

Team Work & Collaboration

Self driven

Flexibility to work in Shifts.

Results / target oriented

Multi-cultural awareness

Client Interfacing skills (Email & Phone): Good Email etiquette, solid email drafting & keyboard skills and good phone etiquette / technique. "

"Must be open to Australian shift timings: (9 am to 5 pm) Australian time" Roles and Responsibilities:

"

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.





Ensure LWI’s are followed and updated regularly and train the team members on process updates.

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS.

Enrich team members with a clear sense of direction and understanding of each other’s responsibilities.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Assist in training/educating HRO personnel on learning and acquired skills in process.

Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.

Support Client with the Admin activities related to Performance mgmt.

Ensure Customer Satisfaction

Ensure and maintain the security and confidentiality of client data."

📌 HR Service Delivery Analyst (Mumbai)
🏢 Accenture in India
📍 Mumbai