HR Operations ManagerLead

Mode- WFO Hybrid (Chakala,Mumbai)

Key Responsibilities

- Act as the Single Point of Contact (SPOC) for client stakeholders, including Wipro POCs, ensuring effective communication and timely issue resolution.
- Coordinate with vendors, recruiters, hiring managers, and internal stakeholders throughout the hiring lifecycle.
- Manage candidate onboarding, documentation, and joining formalities in accordance with client processes and timelines.
- Track requisitions, candidate status, offer rollouts, onboarding progress, and joining updates.
- Ensure adherence to client SLAs, compliance requirements, and process guidelines within the MSP program.
- Maintain accurate recruitment and onboarding trackers, MIS reports, and dashboards.
- Facilitate smooth communication between clients, vendors, and internal teams to ensure timely closures.




- Escalate critical issues proactively and ensure quick resolution.
- Draft qualified emails and maintain clear communication with clients and stakeholders.
- Support continuous process improvements to enhance service delivery and client satisfaction.

Key Competencies

- MSP Program Coordination
- Client Relationship Management
- Vendor Management
- Stakeholder Management
- Candidate Onboarding
- Recruitment Coordination
- SLA Management
- Email & Business Communication
- MIS Reporting
- Process Execution

Interested candidates can callwhatsapp or email their updated cv on [email protected]. or (phone hidden)

📌 HR Operations (Mumbai)
🏢 Intellics Global Services Mumbai
📍 Mumbai