04 Aug
|
EaseMyTrip.com
|
Gurugram
04 Aug
EaseMyTrip.com
Gurugram
Job Title: Hotel Operations Executive
Experience: 6 Months to 1+ Years
Job Summary
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements
- Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
- Skills: Solid communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.
Skills:- Operations, Travel management and Hospitality
📌 Hotel Operation ExecutiveC) (Gurugram)
🏢 EaseMyTrip.com
📍 Gurugram