ABOUT OTELAI

OtelAI brings data from multiple hotel systems into one intelligent platform, helping hospitality teams make faster and better-informed decisions.

ABOUT THE ROLE

This is a hotel operations role supported by a structured quality-assurance process.

Your hotel experience should help you recognise when a number looks wrong before beginning a detailed investigation. You will use this operational knowledge to ensure that the data presented within OtelAI is complete, consistent and reliable across both new and live hotel properties.

THE DAILY RHYTHM

Based in India, you will complete the morning accuracy checks and flag issues before our European hotel customers begin their day.

You will test the live hotel estate every day, including product and integration changes released the previous day.

KEY RESPONSIBILITIES

- Own the daily accuracy scores by reconciling OtelAI figures against source systems across live hotels every morning.
- Investigate every reduction in accuracy and trace it to its source.
- Use your hotel-operating knowledge to identify implausible figures, unusual patterns and data that does not reflect how a property operates.
- Validate room nights, revenue, ADR, occupancy, RevPAR, pickup, pace, cancellations, market segments, budgets, forecasts, covers and F&B; revenue.
- Trace discrepancies to their root cause, including mapping, timing, business dates, missing files, source-system configuration or integration gaps.
- Test the live platform daily, as well as recent integrations, calculations, dashboards and product changes.
- Validate historical,



current and forward-looking information across daily, monthly, year-to-date, last-year and same-time-last-year views.
- Document issues clearly in Jira, support the team through resolution and retest every fix before closing the issue.
- Create repeatable QA checklists, reconciliation evidence and go-live validation reports.
- Work with hotels, technology vendors, Product and Engineering teams to maintain and improve data accuracy.

HOTEL EXPERIENCE AND KNOWLEDGE We are looking for someone with:
- Two to four years of experience working in a hotel within front office, reservations or revenue management.
- Hands-on experience with at least one major PMS, such as OPERA Cloud, OPERA V5, Guestline, HotSoft or a comparable hotel platform.
- A practical understanding of night audit and business dates, complimentary and house-use rooms, allotments, wash, cancellations, market segments and core hotel KPIs.
- The operational instinct to recognise when a hotel number looks wrong and the curiosity to understand why.
- Advanced Microsoft Excel or Google Sheets skills.
- Clear communication and strong organisational skills.
- The ability to explain a data issue clearly to both hotel and technical teams.





THIS ROLE MAY SUIT YOU IF You are an analyst-level hotel professional, perhaps from front desk, reservations or revenue, who enjoys investigating numbers and would like to build a career in hospitality technology.

We will provide training on the OtelAI QA process and technical workflows.

EXPERIENCE THAT WILL HELP YOU STAND OUT

- Experience working within a branded or chain hotel, or exposure to multiple hotel properties.
- Experience with an RMS or commercial platform such as IDeaS, Duetto, Lighthouse or STR/CoStar.
- Familiarity with hotel POS, budgeting, benchmarking or revenue-reporting processes.
- Exposure to APIs, databases, SQL, JSON, CSV, SFTP, data visualisation or Jira. These skills are beneficial but are not required.

WHAT SUCCESS LOOKS LIKE
- Hotel data is validated before go-live and every day afterwards.
- Daily accuracy scores are maintained and improve over time.
- Issues are traced to their root cause rather than simply recorded as tickets.
- Every resolved issue is retested and supported by clear evidence.
- Customer-impacting discrepancies are identified before hotels begin their day.
- Repeatable checks strengthen accuracy across the entire live hotel estate.

WHY JOIN OTELAI? You will work at the intersection of hospitality, data and artificial intelligence.

This is an opportunity to use your hotel-operating experience to shape data-quality standards for an innovative hospitality technology platform while collaborating with hotel teams, technology partners and industry professionals.

Ready to help hotels trust their data?

📌 Hotel Data Quality Assurance Specialist (India)
🏢 Otel AI
📍 India