Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice/ Chat/ Semi voice Process For Pune Location.

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NOTE:-

HIRING FOR FRESHERS/EXP NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS

International Voice/Chat/Semi Voice Process( Magarpatta)

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY - RS 4 LPA - UPTO RS 6.75 LPA

FRESHER/EXPERIENCED WITH MIN 1 YR OF EXPERIENCE

5 DAYS WORKING/ 2 WEEK OFFS

CAB AVAILABLE /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

- Customer Interaction:
- Engage with customers over voice to provide support, answer queries, and resolve issues in a skilled and courteous manner.
- Address customer concerns and provide relevant solutions, ensuring satisfaction.

- Issue Resolution
- Identify customer problems or concerns and offer timely and effective solutions.
- Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

- Quality Assurance Compliance
- Maintain high-quality standards in communication, ensuring accuracy, clarity,



and professionalism in every call.
- Ensure meet internal quality and performance metrics

- Performance Metrics
- Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
- Continuously work towards improving personal and team performance through self-assessment and feedback.

- Handling Difficult Situations
- Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
- Offer empathetic solutions, ensuring a positive customer experience despite challenges.

- Customer Relationship Building
- Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

CALL ---and whatsapp resume --- on the below mentioned number --- HR AREESHA -- (phone hidden)

HR SALONI - (phone hidden)

Thanks & Regards,

HR Team

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

📌 Hiring For Magarpatta @PUNE_CALL Areesha (Pune)
🏢 KVC Consultants
📍 Pune