:

1) Principal Purpose – To ensure the quality support provided to all the Client/Colleague/Customers.

2) Duties –

- To help with any Support requests logged with Application Support Team for the range of applications.
- Coordination within the Team and Customer/User throughout the support lifecycle for logged cases.
- Create and Manage Application support knowledge base documentation.
- To manage and support L1 support activities with Team.

3) Job skills –

- Experience in Support operation and Team management.
- Experience in incident management, problem management, change management and release management.
- Effectively work with other IT teams like application development and QA to investigate,



test and develop solutions and workarounds to resolve client issues/requests
- Identify high priority incidents and escalate to management
- Experience working with business users at client site
- Excellent communication, persuasion and negotiation skills
- Positive team player
- Working Knowledge of IT Hardware and Software
- Ability to learn, adapt and master in house software

(Working Hours/Timing: 1:30 pm to 10:30 pm 6 months and 2:30 pm to 11:30 pm 6 months due to daylight UK timing)

Interested candidate can send their resume on [email protected]

Call now on +91- (phone hidden)

📌 Hiring 1st Line Support Engineer for Cloud based IT Company (Ahmedabad)
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📍 Ahmedabad