Role Overview The Retail Operations will be responsible for driving the end-to-end operations of all company-owned and franchise ice-cream Frachise across regions The role will ensure operational excellence brand consistency customer experience enhancement sales growth digital transformation of store operations and smooth coordination between corporate and store-level teams This role demands solid experience in food retail multi-store management and people leadership Key Responsibilities 1 Store Operations Management Oversee day-to-day functioning of all Stores company-owned franchise Ensure adherence to SOPs hygiene standards store checklists and brand guidelines Implement operational improvements to increase efficiency and customer satisfaction Drive store-level KPIs sales footfall conversion average bill value wastage control manpower efficiency 2 Team Management Manage store managers area managers and front-line staff Ensure manpower planning training onboarding performance management and retention Regularly conduct performance reviews of area store teams 3 P L Ownership Drive revenue profitability of all Stores Monitor sales trends costs and margins Implement measures to reduce operational expenses and improve unit economics 4 Expansion New Store Rollouts Identify new locations in collaboration with business development teams Lead the end-to-end setup of new stores layouts equipment installation manpower hiring licensing and launch readiness 5 Quality Compliance Audit Ensure compliance with FSSAI safety norms and brand standards Conduct periodic audits for quality service delivery and food safety Address customer escalations and operational issues with quick resolution 6 Digitalisation Technology Enablement Drive digital adoption across all Stores POS billing systems inventory tools CRM loyalty programs Implement digital dashboards for real-time monitoring of store performance Collaborate with tech teams for automation of store processes Lead digital strategy for order management aggregator platforms and digital payments 7 Supply Chain Coordination Work closely with SCM for stock planning distribution cold-chain logistics and wastage minimisation Monitor store-level inventory and ensure optimal stock availability 8 Marketing Promotions Execute in-store promotions sampling festival campaigns and local marketing strategies Work with the marketing team to design and roll out brand-aligned store campaigns Requirements Required Qualifications Skills 10 years of experience in Retail QSR Ice-cream FMCG outlets Strong background in multi-store retail operations Experience in handling P L SOP creation store audits and team management Exposure to digital transformation in retail POS CRM dashboards apps Excellent communication problem-solving and negotiation skills Ability to work closely with promoter MD-led organizations Process-driven and customer-centric mindset

📌 Head – Retail Operations (Bengaluru)
🏢 XpertReach
📍 Bengaluru