About Our Client A company in the healthcare tech industry based in Bengaluru.

- Lead end-to-end operations across Private and Government healthcare business segments.

- Manage Customer Success, Customer Support, Field Service, and Inventory & Logistics functions.
- Drive operational strategy, execution, and performance against business goals.
- Define and monitor KPIs/OKRs, ensuring visibility and accountability across teams.
- Build and implement SOPs, escalation frameworks, and scalable operational processes.
- Partner with Sales, Technology, and Medical teams to align operations with growth objectives.
- Oversee inventory management, field installations, service delivery, billing, and customer support activities.
- Develop high-performing teams and foster a culture of accountability, ownership, and continuous improvement.

The Successful Applicant

We're looking for someone who has:





- Strong experience in healthcare operations - Start-up mindset, experience in business operations - Proven leadership and team management skills - Strong track record of building scalable processes, SOPs, governance frameworks, and performance management systems from the ground up.
- Confidence using data to make decisions - Understanding of healthcare regulations and standards - Good problem-solving and organisational abilities What's on Offer - Permanent role in Bengaluru - Opportunity to lead operations in the healthcare/medtech sector - Collaborative and qualified work environment If this sounds like a good match for you, please apply for the role.

📌 Head of Operations (Bengaluru)
🏢 Michael Page
📍 Bengaluru