Job Summary: The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.

Key Responsibilities: 1.

Operations

Management - Oversee daily operations of outlets/central kitchen

- Ensure smooth functioning of all departments (kitchen, service, stores)
- Monitor service quality, food quality, and operational efficiency 2. Team Leadership & Management - Lead, train, and manage cross-functional teams
- Ensure proper staffing, scheduling, and productivity
- Conduct performance reviews and drive team development 3. Process & Quality Control - Implement and maintain SOPs across operations
- Ensure adherence to hygiene and food safety standards (FSSAI)
- Conduct regular audits and ensure corrective actions 4. Cost & Inventory Management - Monitor food cost, labor cost, and overall operational expenses
- Work closely with procurement and store teams for inventory control




- Minimize wastage and improve efficiency 5.

Customer

Experience - Ensure high levels of customer satisfaction

- Handle escalations and improve service standards
- Implement feedback-driven improvements 6. Reporting & Coordination - Prepare daily/weekly/monthly reports on operations
- Coordinate with management for business planning and expansion
- Drive process improvements and operational strategies Requirements:
- Proven experience as Operations Manager in F&B; / hospitality industry
- Strong leadership and team management skills
- Experience in handling multi-unit operations / central kitchen preferred
- Valuable understanding of P&L;, cost control, and inventory management
- Ability to work in a fast-paced environment Qualifications:
- Graduate / MBA / Hotel Management preferred
- 5–10 years of relevant experience Key Skills:
- Operations Management
- Team Leadership
- Cost Control & Budgeting
- Process Improvement
- Problem Solving
- Communication Skills

📌 Head of Business Operations (Bengaluru)
🏢 Food Whisperer
📍 Bengaluru