Role:Associate/Analyst/Team Lead

Experience:1 - 7yrs

Work Location: Navalur,Chennai

Shift - US Shift only

Notice :Imm to 30 days The Accounts Receivable & Customer Invoicing Specialist is responsible for customer billing, credit memo processing, receivables management, collections, deduction resolution, and month-end closing activities. The role requires solid customer communication skills, accuracy in billing, and expertise in managing A/R activities within ERP systems.

1. Customer Invoicing

- Prepare accurate customer bills and invoices.
- Communicate with customers to obtain required sales and billing information.
- Determine appropriate value-added or sales tax (International only).
- Calculate VAT or sales tax collected for invoicing (International only).
- Enter billing transactions manually and electronically into the billing system.
- Prepare manual invoices in the ledger when required.
- Issue credit memos and refund checks within approved thresholds.
- Send special invoices as needed.
- Perform A/R drafting processes.
- Conduct credit card settlements.
- Make process adjustments including deductions, credits, and chargebacks.
- Prepare and send ad-hoc/manual invoices.

2. Receivables Management Accounts Receivable Policy and Strategy

- Recommend improvements and changes to accounts receivable processes.

Customer Master Data

- Maintain and update customer master data in the system.

Periodic Close & Reconciliation

- Match remittances to outstanding customer balances.
- Reconcile customer receivable general ledger accounts with the A/R subsidiary ledger.
- Prepare and distribute aged receivable reports.

Customer Queries (Level 1)

- Manage, document, and resolve L1 customer queries.
- File, store,



and track related customer documentation.

3. Collections Management

Strategy and Policy

- Recommend improvements to collection procedures and strategies.

Collections Activities

- Monitor aged accounts receivable and identify overdue accounts.
- Proactively engage with customers to collect larger balances before they become overdue.
- Record results of all customer interactions in ERP and follow-up systems.
- Prepare and maintain customer commitment files.
- Track actual collections against commitments and address shortfalls.

Customer Queries (Collections)

- Investigate and resolve customer queries related to collections, including triggering credit notes if required.
- Properly document communication outcomes across all channels (phone, email, fax).
- Research and verify receipt of payments.

4. Deduction Management

Resolve Deductions

- Review daily deductions and obtain all required supporting documentation.
- Continuously monitor and analyze deduction trends.
- Communicate internally and externally to resolve deduction-related issues.
- Resolve deductions and prepare correcting entries.
- Code and process credit memos accurately.
- Apply or offset payments and credit memos.
- Perform write-offs as per corporate policies and business recommendations.

5. Month-End Close & Reporting

Periodic Close Activities

- Analyze monthly write-offs and provide explanations.
- Perform month-end close tasks in adherence to corporate timelines.
- Prepare analysis of current deductions based on management requirements.
- Provide detailed explanations of deductions, credit memos, and unapplied cash.
- Prepare month-end reports, including:

- DDO (Days Deductions Outstanding)

- Open balances

- Significant change analysis

📌 HCL is hiring For Accounts Receivable-Chennai-US Shift
🏢 HCLTech
📍 Chennai