We are looking for a proactive and customer-focused Guest Relationship Manager to manage guest communication across our portfolio of premium Airbnb and short-term rental properties. You will be the first point of contact for guests, handling inquiries, reservations, check-ins, and issue resolution while delivering an exceptional hospitality experience. The ideal candidate is an excellent communicator, highly organized, and thrives in a quick-paced environment.

Key Responsibilities Handle all inbound guest calls, WhatsApp messages, Airbnb messages, and email inquiries. Respond promptly to booking inquiries and convert leads into confirmed reservations. Assist guests before, during, and after their stay.

Coordinate smooth check-ins and check-outs. Resolve guest concerns professionally and efficiently. Coordinate with housekeeping, maintenance, and operations teams to ensure properties are guest-ready. Monitor reservations, cancellations, modifications, and availability across booking platforms.

Maintain accurate guest records and reservation details. Encourage guests to leave positive reviews and manage guest feedback. Deliver a luxury hospitality experience through timely communication and personalized service.

Ensure high response rates and guest satisfaction scores.

Required Qualifications Bachelor's degree in Hospitality, Business, Tourism, or a related field (preferred). 2 to 4 years of experience in customer service, hospitality, hotel operations,



Airbnb management, or guest relations. Excellent verbal and written communication skills in English and Hindi. Strong interpersonal and problem-solving abilities.

Comfortable handling multiple conversations simultaneously. Good computer proficiency and ability to learn new software quickly. Ability to remain calm under pressure and manage guest expectations.

Preferred Skills Experience with Airbnb, Booking.com, Agoda, Expedia, or similar OTAs. Knowledge of Channel Managers and Property Management Systems (PMS).

Experience using CRM software. Strong attention to detail and organizational skills. Sales-oriented mindset with the ability to convert inquiries into bookings.

What We're Looking For Positive and professional attitude. Strong ownership and accountability. Customer-first mindset. Excellent communication and relationship-building skills. Ability to multitask in a dynamic environment. Passion for hospitality and creating memorable guest experiences.

Compensation &

Benefits Competitive salary based on experience. Performance-based incentives. Career growth opportunities within a fast-growing hospitality business. Professional training and development. Collaborative and supportive work environment. If you enjoy interacting with people, solving problems, and delivering exceptional hospitality experiences, we'd love to hear from you.

📌 Guest Relationship Manager (Jaipur)
🏢 Seven Mirror Bnb
📍 Jaipur