Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create cutting-edge digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees We are seeking a motivated and detail-oriented Group Manager to join our Underwriting Broker Collection Credit Control team In this role you will manage daily operational activities support the Manager in achieving team goals and drive continuous improvement while maintaining a solid customer-centric approach Minimum 7 to 10 year of experience in General Insurance Underwriting or Broker Collection Roles Responsibilities 1 People Management Developmento Lead mentor and manage teams including Associates and Assistant Managers o Ensure employee satisfaction engagement and morale through proactive communication and support o Maintain attrition levels within defined targets by developing strategies for retention and employee satisfaction o Conduct documented monthly performance reviews and quarterly annual appraisals of Associates and Assistant Managers o Drive performance-based development plans mentoring and coaching for career growth o Identify training needs and implement development programs to build capabilities within the team 2 Performance Process Managemento Ensure consistent improvement in quality and productivity metrics o Monitor process performance against defined KPIs and take timely corrective actions where necessary o Review KPI performance regularly and formulate improvement plans as needed o Drive continuous process improvement using structured methodologies like process excellence Lean Six Sigma etc o Champion initiatives to identify improvement areas define scope engage stakeholders and drive implementation 3 Employee Engagement Recognitiono Foster a positive and motivating team culture o Drive floor-level reward and recognition programs to boost morale and participation o Stay connected with team members to understand their perspectives expectations and challenges o Actively influence team sentiment and engagement through open communication and involvement 4 Client Stakeholder Managemento Maintain regular communication with the client at the Process Owner level to review performance and updates o Ensure timely and accurate reporting of operational performance and improvement plans o Maintain effective relationships with internal and external stakeholders to drive alignment and collaboration 5 Compliance Governanceo Ensure adherence to internal policies procedures and standard operating guidelines o Maintain compliance with external regulations including data protection and information security standards Required Competencies o Leadership Ability to inspire motivate and develop teams while driving accountability and performance o Communication Excellent verbal and written communication skills for transparent concise and positive interaction with teams clients and stakeholders o Analytical Thinking Strong problem-solving skills with the ability to analyze data identify trends and implement effective solutions o Process Improvement Experience with process excellence methodologies Lean Six Sigma etc to drive continuous improvement initiatives o Customer Focus Deep understanding of customer needs and ability to ensure a customer-centric approach in service delivery o Emotional Intelligence Empathy active listening and the ability to manage team dynamics and conflicts effectively o Performance Management Skilled in conducting appraisals coaching mentoring and managing KPIs to drive business outcomes o Change Management Ability to manage and communicate change positively gaining buy-in from teams and stakeholders o Stakeholder Management Proficient in managing relationships with clients and internal partners to align objectives and deliver results o Compliance Awareness Knowledge of relevant regulatory requirements and internal policies to ensure governance standards are met o Time Management Effective prioritization and multitasking skills to manage competing demands efficiently Qualifications Graduate with Minimum 7 to 10 year of experience in General Insurance Underwriting or Broker Collection

📌 Group Manager - Operations (8+ Years - General Insurance, Underwriting) (Pune)
🏢 Wns Global Services
📍 Pune