About The Role

Job Title:Analyst Amazon Connect

Skills, Experience & Education

Required

Skills:- Amazon Connect Contact Center AWS Contact Center Services

Amazon Connect Flows AWS Lambda and Lex Bots API Integration and Development Contact Center Transformation and Implementation

Preferred

Skills:

- (blank) Roles & Responsibilities

Design and implement cloud contact center solutions using Amazon Connect

Develop Amazon Connect flows and integrate AWS Lambda and Lex bots

Collaborate with solution architects to define AWS-based contact center architecture

Support cloud transformation strategy and vendor assessment activities

Create business cases and transformation approaches for contact center migration

Participate in pre-sales activities including RFP responses and demos

Integrate contact center platforms with enterprise systems such as Salesforce and ServiceNow





Apply programming skills in Node.js, Python, or Java for solution development

Stay updated with AWS certifications and training

Work effectively in remote and global environments

Additional Details

Opportunity to work on transformative projects with global clients

Exposure to cutting-edge AWS technologies and cloud contact center platforms

Team-oriented and inclusive work environment with career growth potential

Qualification

Minimum of 2 year(s) experience is required in delivering cloud contact center solutions using Amazon Connect and related AWS services.

Education

Bachelors Degree in Engineering or MBA from a Tier 1 or Tier 2 institute.

Certification:(blank)

📌 GN - SONG - Service - Amazon Connect Platforms -Analyst (Gurugram)
🏢 Accenture
📍 Gurugram