Retirement Services — Consulting / Business Analyst Accenture Global Network Capital Markets & Retirement (Financial Services) About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations with approximately 779,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US $ 80.6 billion for the fiscal year ended Aug. 31, 2025.

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About Global Network

If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Global Network. Over 10,000 management consulting and strategy professionals work in the Global Network at Accenture. Based in a prominent locations network, Global Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Join the Global Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing.

For more information visit Financial Services and Capital Markets Consulting Services & Solutions | Accenture Practice Overview Financial Services is one of the Industry Practices within Accenture’s Global Network (GN). Our team is spread across multiple cities globally and in India focusing on serving global clients across Banking, Capital Markets and Insurance industries. Banking – Our practitioners possess a good mix of banking industry and consulting skills and have been involved in defining strategy, designing operating model & processes, and supporting implementation for building high performance banks.

We have a strong focus on Payments, Core Banking, Credit Services and Digital Channels for large global financial institutions.

Capital Markets and Retirement – We work with clients across the globe to address strategic, operational, regulatory, technology, and growth challenges across capital markets, wealth management, and retirement services. For retirement clients, we support recordkeeping modernization, Defined Contribution and Defined Benefit operations, IRA and Roth IRA propositions, participant experience transformation, target operating model design, cost transformation, regulatory change, and AI-enabled operations.

Insurance – Our team members have diverse background and experience. Our capabilities span across the insurance value chain for Life as well as P&C; insurance. We have worked on strategy (e.g. market entry, customer segmentation), consulting (e.g. operating model design, operations transformation) and transformational engagements at some of the largest insurance companies across North America, EALA and APAC.

Role Snapshot Operating Group Capital

Markets & Retirement [FS] Level (Experience) Analyst (0-3) / Consultant (3-7) / Manager (7-15) Location Bangalore / Mumbai / Pune / Hyderabad / Chennai Travel Percentage Expected Travel could be anywhere between 0-100% Principal Domain and Expertise Suitable candidates should be able to consult with clients in their subject matter expertise across Retirement Services, Wealth Management, and Capital Markets, with particular focus on U.S. and Australian retirement industry transformation.

Domain Areas Defined

Contribution plans, including 401(k), 403(b), 457, and employer-sponsored retirement products and Australian superannuation (Superannuation Guarantee,



accumulation and pension phase accounts)

Defined Benefit and pension administration

IRA, Roth IRA, rollovers, retirement income, and wealth-retirement convergence

Recordkeeping operations and platform modernization

Participant servicing, contact center operations, digital experience, and self-service journeys

Plan sponsor servicing, plan administration, compliance operations, and reporting

Retirement product strategy, product development, pricing, and go-to-market support

Regulatory and compliance change, including ERISA, SECURE Act 1.0/2.0, Australian (SIS Act, APRA, ASIC, ATO regulations), fiduciary obligations, and retirement disclosures

Operations transformation, process redesign, cost takeout, and target operating model design

Data, analytics, AI, GenAI, intelligent automation, and digital transformation across retirement operations Role Summary Typical Consulting and Business Analyst responsibilities and experience include: Retirement Services consulting, business analysis, transformation, or operations experience

Assess AS-IS and TO-BE processes and define target operating models for recordkeeping, plan administration, participant servicing, and pension operations

Develop and manage business requirement specifications, functional requirements, user stories, process maps, and operating procedures

Support transformation strategy, business case development, value realization planning, project management, and change management

Engage with onshore and offshore client teams across operations, technology, product, risk, compliance, and business leadership

Structure ambiguous business problems, synthesize data, develop recommendations, and prepare executive-ready presentations

Define AI, GenAI, automation, analytics, and digital use cases for retirement servicing, reconciliation, valuation, compliance, participant engagement, and administration

Strengthen offerings by developing collateral, reusable assets, methodologies, POVs, proposal content, and market trend insights

Incorporate Accenture delivery methods, governance practices, and quality standards across the project lifecycle Responsibilities By Level Analysts / Consultants Analyst responsibilities include: Conduct primary and secondary research on the U.S., Australian and any other requiremed retirement landscape, including recordkeepers, asset managers, plan sponsors, platforms, regulations, and competitor positioning

Perform quantitative and qualitative analysis on cost, operations, participant behavior, process performance, and service outcomes

Develop client-ready PowerPoint deliverables, Excel analyses, structured summaries, and documentation under Consultant and Manager guidance

Support process mapping, requirements gathering, PMO reporting, risk and issue tracking, action logs, and milestone management

Document current-state and target-state processes across recordkeeping, retirement operations, participant servicing, and plan administration

Research AI and GenAI use cases for retirement recordkeeping, participant engagement, servicing, and administration

Maintain accurate documentation, source traceability, version control, and deliverable quality Consultant responsibilities include: Own and deliver one or more workstreams within retirement transformation programs, ensuring quality, timeline, and value outcomes

Plan and facilitate client workshops, working sessions, design reviews, and requirements validation sessions

Translate business needs into functional requirements, solution designs, process changes, and implementation roadmaps

Lead current-state assessments and future-state design for operating model, platform modernization, cost transformation, and digital enablement initiatives

Guide Analysts, review outputs, manage day-to-day stakeholder interactions,



and prepare executive communications and steering committee materials

Contribute to proposals, POVs, reusable assets, and retirement-services offerings

Be up to date on regulatory changes related to global retirements industry Experience And Skills AI-enabled operations / intelligent process transformation experience is strongly preferred

Prior experience working on consulting, transformation, technology improvement, operations improvement, or business architecture programs is required

Experience in U.S. and Australian Retirement Services, Wealth Management, or Capital Markets, ideally across recordkeepers, asset managers, plan sponsors, retirement platforms, or third-party administrators

Deep functional knowledge of Defined Contribution, Defined Benefit, IRA / Roth IRA, plan administration, participant servicing, pension administration, recordkeeping operations, and retirement customer journeys

Experience with operating model design, process redesign, cost transformation, platform modernization, product strategy, digital enablement, or regulatory change

Hands-on or advisory exposure to recordkeeping and retirement ecosystem platforms such as Alight, Fidelity, Vanguard, Empower, TIAA, Principal, Voya, John Hancock, Schwab Retirement Technologies, as well as Australian ecosystem players such as Link Group, Mercer, AMP, AustralianSuper or similar platforms is desirable

Working knowledge of ERISA, SECURE Act 1.0/2.0, retirement compliance, fiduciary considerations, plan sponsor obligations, and pension administration is preferred

Practical exposure to analytics, visualization, automation, AI, GenAI, or cloud-enabled transformation in financial services is desirable

Manager and Senior Manager candidates must have solid consulting experience in leading client discussions, managing teams, shaping solutions, and contributing to RFI / RFP / RFQ responses Education Qualifications Bachelor degree in Finance, Economics, Business, Engineering, Data/Analytics, Technology, or a related discipline is required

Master Management Degree such as MBA, PGDBM, MMS, or equivalent is preferred for Consultant and above levels

Retirement industry credentials such as ASPPA QKA/QPA/CPC, NIPA APA/APR, or equivalent are an added advantage

CFA, CFP, FINRA SIE / Series 6 / Series 7 / Series 63 / Series 24, PMP, Agile/Scrum, Prosci, cloud, analytics, or AI certifications are desirable depending on level and role focus Key Competencies And Skills Demonstrate proficiency in digital transformation, intelligent automation, AI/GenAI, analytics, and operating model redesign from a Retirement Services and Wealth Management perspective

Excellent communication, presentation, facilitation, and client interaction skills, with ability to engage stakeholders across business, operations, technology, risk, and compliance

Strong analytical mindset with ability to determine information needs, interpret data, identify insights, and translate analysis into business recommendations

Structured problem solving, hypothesis-driven analysis, logical thinking, and ability to present ideas convincingly to senior stakeholders

Ability to develop and maintain effective working relationships across global, onshore/offshore, cross-functional, and multi-disciplinary teams

Strong requirements management, documentation, workshop facilitation, stakeholder management, change management, and program delivery skills

Initiative in tracking changing retirement industry practices, regulatory developments, platform trends, AI-led transformation opportunities, methods, tools, and techniques Additional Information Visa Readiness (US/UK/Others) is a huge plus for suitable candidates

Expected travel could be anywhere between 0-100%, depending on client and project requirements

Candidates should be comfortable working in a global delivery model with onshore, nearshore, and offshore teams Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

📌 GN-I&E-Capital Markets-Retirement Services-Analyst (Bengaluru)
🏢 Accenture in India
📍 Bengaluru