Digital Core Assurance Consultant – Communications & Media Management Level: Analyst /Consultant / Team Lead Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: As per project requirements Role Overview As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization.

Key Responsibilities Consulting & Transformation Delivery Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption

Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management

Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management Solutioning & Platform Enablement Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules)

Define business requirements, functional workflows, and impact analysis across assurance layers

Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS Client Interaction & Stakeholder Engagement Engage with telecom clients, operations teams,



and business stakeholders to identify key pain points and improvement areas

Conduct workshops, capability maturity assessments, and transformation roadmap sessions

Develop executive-level presentations and contribute to RFPs / proposals Practice Development & Knowledge Sharing Contribute to internal asset development: accelerators, maturity models, process maps, and reference architectures

Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms)

Mentor junior team members and support capability building within the Digital Assurance practice Key Skills & Competencies Robust telecom assurance background: Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCA

Hands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred)

Strong consulting toolkit: business case creation, stakeholder analysis, process design, transformation roadmap

Solid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational models

Analytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environments

Strong communication, facilitation, and presentation skills Preferred But Not Mandatory Exposure to AI/ML-based assurance, real-time analytics, or automation in telecom networks

Prior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise services

Experience with Agile/DevOps methodologies and tools

📌 GN-I&E-Comms and Media-Digi core Consultant (Bengaluru)
🏢 Accenture in India
📍 Bengaluru