Digital Core Assurance – Executive Role-Communications & Media Practice Management Level: Executive / Senior Manager Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: Moderate to high, based on client/project requirements Role Overview As a senior Executive within the Digital Core Assurance capability, you will spearhead transformation engagements across assurance domains in the telecom sector. You will combine your strategic consulting experience with operational insight to deliver measurable value. Your leadership will span business development, account growth, solution design, and delivery execution in areas such as fault, performance, service, and experience management—often leveraging digital platforms like ServiceNow.

Key Responsibilities Consulting & Strategic Delivery Lead large-scale assurance transformation programs from ideation to execution

Shape client strategies through maturity assessments, operating model design, and process reengineering

Build transformation roadmaps and business cases that link assurance modernization to financial and operational KPIs Business & Account Development Act as a trusted advisor to client executives and CXOs across telecom operators and service providers

Drive demand generation by identifying new opportunities, shaping proposals, and contributing to RFPs

Own account health and growth,



ensuring delivery excellence and client satisfaction Platform & Solution Leadership Guide teams in translating business requirements into ServiceNow-based digital solutions (e.g., ITOM, AIOps, FSM, CSM)

Oversee solution architecture, integration design, and assurance capability enablement

Stay abreast of technology trends like AI/ML and agentic AI in assurance, GenAI, and predictive operations People Leadership & Practice Growth Mentor high-performing teams and cultivate next-gen digital talent in assurance

Contribute to practice assets such as reference architectures, solution accelerators, and maturity models

Lead internal forums and thought leadership initiatives within the Digital Assurance practice Key Skills & Competencies Deep expertise in telecom assurance domains: incident, problem and change management, service performance, RCA, proactive monitoring

Strong proficiency in ServiceNow ecosystem (ITOM, CSM, FSM modules preferred)

Robust consulting skillset: stakeholder management, transformation planning, value articulation, and storytelling

Solid grip on ITIL, TM Forum (eTOM/SID), Agile/DevOps delivery

Proven ability to lead cross-functional teams, manage dedicated accounts, and deliver client value

Excellent communication and presentation skills; capable of influencing senior stakeholders Preferred Experience delivering 5G, SD-WAN, or Enterprise Network transformation programs

Exposure to real-time analytics, automation, and cloud-native platforms

Published thought leadership or active involvement in telecom forums/working groups

📌 GN-I&E-Comms and Media-Digi core Manager (Bengaluru)
🏢 Accenture in India
📍 Bengaluru