Hotel Umang is an established business hotel serving corporate travelers for over two decades. We are entering a new phase of growth with a strong focus on operational excellence, guest satisfaction, technology adoption, and building a high-performance team. We are looking for an experienced General Manager who can lead hotel operations, improve systems, develop staff, and deliver measurable business results.

Key Responsibilities Lead the day-to-day operations of the hotel.

Manage Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Purchase, and Accounts coordination.

Ensure exceptional guest satisfaction and service quality.

Drive occupancy, ADR, RevPAR, and overall revenue growth.

Recruit, train, mentor, and evaluate department heads and staff.

Build a disciplined, accountable, and performance-driven work culture.

Develop and implement SOPs across all departments.

Monitor daily reports, MIS, occupancy, expenses, and operational KPIs.

Control operational costs while maintaining service standards.

Resolve guest complaints professionally and proactively.

Ensure compliance with statutory requirements, safety regulations, and hotel policies.

Coordinate with corporate clients, travel agents, vendors, and government authorities.

Work closely with ownership on budgeting, expansion plans, renovation projects, and strategic initiatives.

Identify opportunities for operational improvement and increased profitability.





Required Qualifications Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.

Minimum 7–12 years of hotel operations experience.

At least 3–5 years as a General Manager, Resident Manager, Operations Manager, or Hotel Manager.

Experience managing 50+ room hotels is preferred.

Strong understanding of Front Office, Housekeeping, F&B;, Revenue Management, Purchasing, and Maintenance.

Experience with hotel PMS, channel managers, Microsoft Excel, and operational reporting.

Excellent leadership, communication, and decision-making skills.

Preferred Experience Experience with business or corporate hotels.

Proven track record of increasing profitability and guest satisfaction.

Robust people management and team development skills.

Ability to implement systems, KPIs, and process improvements. What We’re Looking For A hands-on leader who spends time on the hotel floor, not just in the office.

High integrity and accountability.

Data-driven decision maker.

Strong operational discipline.

Excellent problem-solving skills.

- Passion for building high-performing teams.

Compensation Competitive salary based on experience, plus performance-based incentives.

How to Apply Please apply through LinkedIn with your updated resume. Candidates with proven hotel leadership experience and measurable operational achievements will be given preference.

📌 General Manager (Sitamarhi)
🏢 Hotel Umang - India
📍 Sitamarhi