**Hotel Umang is an established business hotel serving corporate travelers for over two decades. We are entering a new phase of growth with a strong focus on operational excellence, guest satisfaction, technology adoption, and building a high-performance team.

We are looking for an experienced General Manager who can lead hotel operations, improve systems, develop staff, and deliver measurable business results.

Key Responsibilities

- Lead the day-to-day operations of the hotel.
- Manage Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Purchase, and Accounts coordination.
- Ensure exceptional guest satisfaction and service quality.
- Drive occupancy, ADR, RevPAR, and overall revenue growth.
- Recruit, train, mentor, and evaluate department heads and staff.
- Build a disciplined, accountable, and performance-driven work culture.
- Develop and implement SOPs across all departments.
- Monitor daily reports, MIS, occupancy, expenses, and operational KPIs.
- Control operational costs while maintaining service standards.
- Resolve guest complaints professionally and proactively.
- Ensure compliance with statutory requirements, safety regulations, and hotel policies.
- Coordinate with corporate clients, travel agents, vendors, and government authorities.
- Work closely with ownership on budgeting, expansion plans, renovation projects, and strategic initiatives.
- Identify opportunities for operational improvement and increased profitability.

Required Qualifications





- Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 7–12 years of hotel operations experience.
- At least 3–5 years as a General Manager, Resident Manager, Operations Manager, or Hotel Manager.
- Experience managing 50+ room hotels is preferred.
- Strong understanding of Front Office, Housekeeping, F&B;, Revenue Management, Purchasing, and Maintenance.
- Experience with hotel PMS, channel managers, Microsoft Excel, and operational reporting.
- Excellent leadership, communication, and decision-making skills.

Preferred Experience

- Experience with business or corporate hotels.
- Proven track record of increasing profitability and guest satisfaction.
- Strong people management and team development skills.
- Ability to implement systems, KPIs, and process improvements.

What We’re Looking For

- A hands-on leader who spends time on the hotel floor, not just in the office.
- High integrity and accountability.
- Data-driven decision maker.
- Solid operational discipline.
- Excellent problem-solving skills.
- Passion for building high-performing teams.

Compensation

Competitive salary based on experience, plus performance-based incentives.

How to Apply

Please apply through LinkedIn with your updated resume. Candidates with proven hotel leadership experience and measurable operational achievements will be given preference.**

📌 General Manager (Sitamarhi)
🏢 Hotel Umang - India
📍 Sitamarhi