Role & responsibilities

- Manage the day-to-day operations of the fuel station, ensuring smooth and efficient functioning.

- Supervise, guide and monitor pump attendants, cashiers and other station staff.

- Prepare staff duty rosters and ensure adequate manpower during all shifts.

- Monitor fuel inventory, lubricants and other stock, ensuring accurate stock reconciliation and timely replenishment.

- Handle daily cash collection, billing, bank deposits and cash reconciliation with complete accuracy.

- Maintain all operational records, reports and documentation as per company and statutory requirements.

- Ensure compliance with safety standards, quality procedures and regulatory guidelines applicable to fuel stations.

- Build and maintain robust relationships with fleet owners, transporters, commercial customers and local businesses to increase sales.

- Identify and develop new business opportunities to drive fuel, lubricant and other retail sales.

- Monitor daily sales performance and implement initiatives to achieve monthly sales targets.

- Coordinate with vendors, suppliers and service providers for smooth station operations.

- Address customer queries and complaints promptly while ensuring a high standard of customer service.

- Monitor operational expenses and recommend cost-saving measures without compromising service quality.

- Prepare daily, weekly and monthly MIS reports covering sales, inventory, cash and operational performance.

- Ensure proper maintenance of station equipment and coordinate with service teams for repairs and preventive maintenance.

- Recruit, train and evaluate staff, ensuring discipline,



productivity and adherence to company policies.

- Maintain cleanliness, housekeeping and overall presentation of the fuel station.

- Take complete ownership of the station's operational performance, profitability and customer satisfaction.

- Perform any other duties assigned by the management to support business growth and operational excellence.

Preferred candidate profile

- Graduate in any discipline (B.Com, BBA, BBM or equivalent preferred).

- 35 years of experience in fuel stations, retail operations, logistics, FMCG, automobile dealerships or a similar customer-facing business.

- Strong leadership skills with the ability to supervise and motivate a team.

- Good understanding of cash handling, billing, inventory management and daily operational controls.

- Basic knowledge of accounting, MS Excel, MS Word and email communication.

- Sales-oriented with the ability to develop customer relationships and identify business growth opportunities.

- Excellent communication, interpersonal and problem-solving skills.

- Ability to work under pressure, make sound decisions and handle multiple responsibilities simultaneously.

- Honest, trustworthy and highly accountable with strong attention to detail.

- Customer-focused with a proactive and positive attitude.

- Willing to work flexible hours, weekends and holidays, if required.

- Preference will be given to candidates residing near the job location or willing to relocate.

- Candidates with prior experience in HPCL, BPCL, IOCL, Nayara, Shell, Reliance or other retail fuel outlets will have an added advantage.

📌 General Manager (Navi Mumbai)
🏢 Dgaj Consultancy Services
📍 Navi Mumbai