We are looking for an experienced and strategic General Manager to lead the overall operations of our hospitality business in Goa. The ideal candidate will be responsible for managing hotel/service apartment operations, driving business growth, ensuring exceptional guest satisfaction, and leading cross-functional teams to achieve operational excellence.

Candidates who are currently based in Goa or willing to relocate are encouraged to apply.

Key Responsibilities

- Lead and oversee the overall operations of the hotel/service apartments.
- Develop and implement business strategies to improve occupancy, revenue, and guest satisfaction.
- Manage department heads across Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), Finance, Sales, and HR.
- Ensure exceptional guest experiences while maintaining the highest hospitality standards.
- Monitor budgets, financial performance, and cost control measures.
- Build and maintain strong relationships with vendors, dealers, corporate clients, travel partners, and government authorities.
- Identify business development opportunities and establish strategic partnerships.
- Oversee recruitment, employee development, and performance management.
- Ensure compliance with legal, safety, and hospitality regulations.
- Analyze operational reports and implement process improvements.
- Leverage AI tools and digital technologies to enhance operational efficiency, reporting, customer service, and business decision-making.
- Report directly to the ownership/management on business performance and strategic initiatives.





Required Skills

- 815 years of experience in hotel, Airlines, resort, hospitality, or serviced apartment management, including leadership experience.
- Proven expertise in hotel operations, revenue management, budgeting, and business development.
- Strong leadership, decision-making, and people management skills.
- Experience in vendor/dealer management and contract negotiations.
- Excellent communication, presentation, and interpersonal skills.
- Strong financial and analytical abilities.
- Proficiency in AI tools (such as ChatGPT, Microsoft Copilot, Gemini, or similar) and modern business software.
- Ability to work under pressure and lead multiple teams effectively.

Qualifications

- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
- MBA or Postgraduate qualification will be an added advantage.

Preferred Candidate

- Currently residing in Goa or willing to relocate.
- Experience managing luxury hotels, resorts, boutique properties, or premium serviced apartments.
- Solid business acumen with a guest-first mindset.
- Immediate joiners will be preferred.

Location: Goa (Accommodation provided by the company. Candidates currently residing in Goa or willing to relocate are welcome to apply.) Salary & Benefits

Salary: 18-25 LPA (depending on experience and expertise).

How to Apply:

Interested candidates can send their updated resume, portfolio, and references to this number: +91 92113 03561 with the subject line: Application for General manager

📌 General Manager (North Goa)
🏢 Creative Looms
📍 North Goa