We are looking for a skilled and motivated L1 Linux/GCP Support Engineer to provide first-level technical support for our cloud-based infrastructure, focusing primarily on Google Cloud Platform (GCP) and Linux environments. In this role, you will monitor systems, troubleshoot issues, and collaborate with higher-level engineers to ensure system stability and performance. This is an excellent opportunity for professionals with foundational knowledge in Linux and cloud computing to grow in a energetic environment.

Key Responsibilities:

1. System Monitoring and Response:

- Monitor system alerts and respond to incidents and support requests promptly.

1. Troubleshooting and Resolution:

- Diagnose and resolve basic technical issues involving Linux servers, GCP services, and network connectivity.
- Escalate more complex problems to higher-level engineers as per escalation protocols.

1. Cloud and System Administration:





- Assist with configuration and maintenance of GCP services like Compute Engine, Cloud Storage, and Networking.
- Perform basic Linux system administration tasks, including user management, permissions, and file systems.

1. Documentation and Process Adherence:

- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Follow standard operating procedures to ensure compliance and operational efficiency.

1. Communication and Collaboration:

- Provide regular updates and communicate effectively with internal teams, customers, and third-party vendors.
- Collaborate with higher-level engineers to resolve escalated issues.

1. On-Call Support:

- Participate in shift rotations and provide on-call support as needed for 24/7 coverage.
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📌 GCP Support Engineer Linux) (Bengaluru)
🏢 Kognivera It Solutions Private
📍 Bengaluru