- Broad understanding of supply & demand for customer sales orders & execution portion of it till fulfillment.
- Generate reports, track shipment. Close coordination with Planning, Purchasing and Logistics.
- Develop understanding of customer requirements and relationship with customers
- Handle global customer escalations & provide effective solutions for tool downs.
- Generate reports on delayed or any misses of fulfillment & take necessary action.
- Working in different time zones to support Global Customer Sales Order demands.
- Resource will be part of Fulfillment Ops team and helping with new reporting/dashboard requirements in the team along with the daily tactical.
- Participates in the design, development and maintenance of ongoing metrics, reports, analyses, dashboards, etc. used to drive key business decisions.
- Works within controls to ensure the accuracy, timeliness of the requested reports.
- Implements new business reports within the established reporting framework,
policies and procedures. Trains and supports end users on accessing of reports.
Experience - 4 to 8 years
Functional Knowledge
- Good understanding of Operations and Supply Chain Management.
- SAP end user knowledge is essential.
- Hands on experience in advanced Excel / SQL/Tableau to develop reports and analytics.
Apply to this job only if you are flexible with the following shift timings: this is a rotational shift role6:00 AM to 3:00 PM, 9:00 AM to 6:00 PM, 6:00 PM to 3:00 AM, and 9:00 PM to 6:00 AM. Each shift rotation may last for 23 months.
Interpersonal Skills
- Very good verbal and written communication in English. Self-confidence and Collaboration.
- Independent decision-making skills
Education
Any Bachelor Degree
Skills
- Very positive verbal and written communication in English.