Company Description Windflower Resorts & Spa is a hospitality brand focused on delivering relaxing vacation experiences across its resorts in Bangalore, Mysore, Bandipur, Coorg, and Vythiri. Known for tranquil locations and warm service, the resorts offer guests a calm retreat from city life.

Team members are encouraged to create memorable stays through attentive, personalized service. Working at Windflower Resorts & Spa provides exposure to diverse guests, professional growth in the hospitality sector, and a collaborative work environment.

Role Description The Front Office Manager role is a full time, on-site position based at our resort in South Goa. This role oversees daily front office operations, including managing reception, guest check-in and check-out, reservations, and lobby activities.

The Front Office

Manager coordinates staff schedules, supervises front desk team members, and ensures that guest inquiries and concerns are handled promptly and professionally.

Responsibilities include maintaining high standards of customer service, monitoring guest satisfaction, and implementing procedures to streamline front office administration. The role also involves close collaboration with housekeeping, food and beverage,



and other departments to deliver a seamless guest experience, as well as training and mentoring team members to uphold Windflower service standards.

Qualifications

- Candidates should possess strong Front Office and Customer Service skills to manage reception operations and deliver an excellent guest experience.
- Candidates should possess Customer Satisfaction and Communication skills to address guest needs, resolve issues, and maintain positive guest relationships.
- Candidates should possess Office Administration skills to handle documentation, reservations, reporting, and coordination with other departments.
- Previous experience in hospitality or hotel front office management, preferably in resorts or leisure properties.
- Ability to lead and motivate a team, with effective delegation and conflict-resolution skills.
- Proficiency in hotel management or reservation systems and basic computer applications.
- Strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.
- Relevant diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.

📌 Front Office Manager (South Goa)
🏢 Windflower Resorts u0026
📍 South Goa