Job Title

Front Office Manager

Location

Hotel Temple View, Near Kashi Vishwanath Temple, Varanasi, Uttar Pradesh

Employment Type

Full-Time

Salary

(Based on experience) + Performance Incentives

About the Role

Hotel Temple View is looking for an experienced and customer-focused Front Office Manager to oversee daily front desk operations, ensure excellent guest service, and manage reservations across multiple online travel platforms.

Key Responsibilities

- Manage daily front office operations and staff.
- Handle guest check-in and check-out efficiently.
- Coordinate room reservations through Booking.com, Agoda, MakeMyTrip, Goibibo, and direct bookings.
- Resolve guest complaints professionally and promptly.
- Maintain occupancy reports, room inventory, and daily revenue records.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Train and supervise front office executives and reception staff.
- Maintain cash handling, billing, and payment records.
- Ensure high standards of hospitality and guest satisfaction.
- Prepare daily, weekly,



and monthly operational reports.

Required Qualifications
- Graduate in Hotel Management, Tourism, Hospitality, or any bachelor's degree.
- Knowledge of hotel PMS software and OTA extranets.
- Strong communication skills in Hindi and English.
- Excellent leadership, problem-solving, and customer service skills.
- Ability to work flexible shifts, including weekends and holidays.

Preferred Skills
- Experience managing OTA bookings and channel managers.
- Knowledge of Microsoft Excel and Google Sheets.
- Familiarity with hotel revenue management.
- Ability to lead and motivate a front office team.

Perks
- Competitive salary.
- Performance-based incentives.
- Career growth opportunities.
- Staff meals during duty.
- Professional and supportive work environment.

How to Apply
- Interested candidates can send their resume along with a recent photograph. Shortlisted candidates will be contacted for an interview.

📌 Front Office Manager (Varanasi)
🏢 Hotel Temple View
📍 Varanasi