As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, qualified demeanour, attention to detail, and a customer-first attitude are essential for success.

- Front Desk Operations & Client Engagement
- Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
- Handle walk-in inquiries and manage waiting areas for optimal comfort.
- Manage appointment bookings, cancellations, and rescheduling through internal systems.
- Ensure a positive customer experience throughout the client journey.
- Support client retention efforts through personalized engagement and timely followups.
- Scheduling & Coordination
- Coordinate treatment schedules with doctors, therapists, and wellness consultants.
- Send timely reminders for therapy appointments and follow-up consultations.
- Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
- Communicate with Ashram Admin and external partners/vendors where applicable.
- Housekeeping & Facility Oversight
- Supervise housekeeping activities to maintain a clean, serene, and functional environment.




- Maintain and track inventory of therapy consumables and center supplies.
- Coordinate with vendors for regular procurement and service requirements.
- Communication & Client Support
- Answer incoming calls, emails, and messages professionally and promptly.
- Getting testimonials from clients (google reviews, video and text testimonials)
- Address client queries and feedback with empathy and clarity.
- Maintain updated client records, therapy registers, and service logs.
- Sales Support & Billing
- Guide clients on wellness services, therapy packages, and benefits.
- Support upselling of wellness plans, memberships, and retail products.
- Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Desired/Key Skills

● Excellent verbal and written communication skills.

● Organized, proactive, and customer-focused mindset.

● Comfortable using basic software for scheduling and billing.

● Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Qualification

● Graduate/Diploma in Hospitality, Hotel Management, or relevant field

● 2-4 years of experience in front office/guest relations (preferably in wellness, hospitality, sector)

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Office Manager (Siliguri)
🏢 The Art of Living HR
📍 Siliguri