Company Description Fortune Park Hotels Limited, established in 1995, focuses on the mid-market to upscale segment across key business and leisure destinations. As a proud ITC Hotels brand, it is part of a network of over 140 hotels in more than 90 locations under six distinct brands.

Fortune

Hotels offers contemporary accommodation through four well-defined sub-brands, emphasizing personalized service, great value, and convenient locations. The chain is known for its quality cuisine, efficient service, and competitive pricing, making it popular with a wide range of travelers. It has received multiple national and international awards over the years, recognizing it as a leading premier and upscale hotel chain for both business and leisure guests.

Role Description The Front Office Guest Service Associate is a full time, on-site role located in Ahmedabad. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a smooth and pleasant experience throughout their stay.

The associate will handle front desk operations, including answering inquiries, coordinating reservations, processing payments, and maintaining accurate guest records.



Daily responsibilities include responding promptly to guest requests, providing information about hotel services and local attractions, and collaborating with other departments to resolve issues efficiently. The role also requires maintaining a professional appearance of the front desk area and adhering to company standards for service quality and hospitality.

Qualifications

- Strong guest-focused skills, including Guest Services and Guest Service capabilities.
- Proven Customer Service skills for handling inquiries, feedback, and issue resolution.
- Experience with Reservations, including booking, modifications, and cancellations.
- Effective Communication skills, both written and verbal, with a polite and professional demeanor.
- Prior front office or hotel operations experience is preferred.
- Basic computer proficiency and familiarity with hotel management or reservation systems is an advantage.
- Ability to work in shifts, including weekends and holidays, as required by hotel operations.
- Diploma or degree in Hospitality Management or a related field is beneficial.

📌 Front Office Guest Service Associate (Ahmedabad)
🏢 Fortune Park Hotels
📍 Ahmedabad