- Manage the daily operations of the Front Office department.

- Ensure smooth guest check-in, check-out, and reservation procedures.

- Maintain high standards of guest service and resolve guest complaints promptly.

- Supervise, train, and motivate front office staff.

- Prepare duty rosters, leave schedules, and manpower planning.

- Monitor room availability, occupancy, and room status coordination with Housekeeping.

- Coordinate with Sales, Housekeeping, Engineering, F&B;, and Accounts for seamless operations.

- Ensure accurate billing, cashiering, and daily revenue reconciliation.

- Monitor online guest reviews and work towards improving guest satisfaction scores.

- Ensure adherence to hotel SOPs, grooming standards, and service standards.

- Handle VIP arrivals, group check-ins, and special guest requests.

- Monitor front office expenses and control departmental costs.

- Conduct regular team briefings and performance evaluations.

- Ensure compliance with hotel policies, statutory requirements, and safety procedures.

- Prepare daily, weekly, and monthly operational reports.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 FRONT OFFICE MANAGER ( HOTEL INDUSTRY EXP. ONLY) (Bhubaneswar)
🏢 HOTEL PAL HEIGHTS
📍 Bhubaneswar