Location : Gurugram, Haryana

Salary : As per experience and skills

About Tulip Club House

Tulip Club House is a premium hospitality and lifestyle destination committed to delivering exceptional dining and guest experiences. We pride ourselves on maintaining high service standards, operational excellence, and a guest-first culture.

Job Summary

We are looking for a polite, well-groomed, and customer-focused Front Office Executive to join our team. This is an entry-level role ideal for candidates who are passionate about hospitality and customer service. The selected candidate will be responsible for managing front desk operations, assisting members and visitors, handling inquiries, and ensuring a seamless front office experience.

Key Responsibilities

- Welcome members, guests, and visitors in a warm and professional manner.
- Manage the front desk and handle phone calls, WhatsApp messages, emails, and walk-in inquiries.
- Assist with clubhouse facility bookings, event inquiries, and membership related requests.
- Maintain visitor records, daily registers, and front office documentaion.
- Coordinate with the Food & Beverage, Housekeeping, Maintenance, and Banquet teams to ensure smooth operations.
- Provide accurate information about clubhouse facilities, services, events, and operating hours.
- Handle member feedback and escalate concerns to the relevant department when required.
- Receive and distribute correspondence, deliveries, and other communications.
- Ensure the reception area remains clean, organised, and presentable at all times.
- Support administrative tasks such as data entry, filing, and preparing basic reports.




- Adhere to company policies, grooming standards, and customer service protocols.

Exeperience Required

- 1–3 years of experience in Front Office, Reception, Customer Service, or Hospitality.
- Fresher graduates with a degree in Hospitality Management and excellent communication skills are encouraged to apply.
- Experience in 5-star hotels, premium clubs, fine dine restaurants, luxury hospitality establishments, or other customer-facing roles will be an added advantage.

Required Skills

- Excellent verbal and written communications skills.
- Professional apperance with a pleasant personality.
- Strong customer service and interpersonal skills.
- Basic knowledge of MS Office and email communication.
- Positive organisational and multitasking abilities.
- Ability to handle member and guest queries efficiently and courteously.
- Basic administrative and record-keeping skills.
- Willingness to work flexible shifts, including weekends and public holidays as per operational requirements.

Educational Qualification

- Graduate in Hotel Management, Hospitality Management or related field.
- Additional certification or experience in luxury retail client-facing roles is preferred.

Preferred Candidates Candidates with prior experience in clubhouses, premium hospitality establishments and member service environments, or other customer-facing roles will be preferred. Fresh graduates with strong communication skills, and a customer-first approach are also encouraged to apply.

How to Apply

Interested candidates may share their updated resume or contact:

Email : [email protected]

WhatsApp : (phone hidden)

📌 Front Office Executive (Gurugram)
🏢 Tulip Infratech
📍 Gurugram