About the Hotel A newly opening 4-star hotel in Dalhousie is looking for enthusiastic and customer-focused Front Office Executives to join our team. If you are passionate about hospitality and enjoy interacting with guests, this is an excellent opportunity to build your career in a professional hotel environment.
Job Summary The Front Office Executive will be the first point of contact for guests, ensuring a warm welcome and delivering exceptional service throughout their stay. The role involves handling reservations, guest check-ins and check-outs, responding to inquiries, and coordinating with various hotel departments to provide a seamless guest experience.
Key Responsibilities
- Welcome guests in a courteous and professional manner.
- Perform efficient check-in and check-out procedures.
- Handle room reservations, cancellations, and modifications.
- Answer telephone calls, emails, and guest inquiries promptly.
- Coordinate with Housekeeping, Maintenance, and Food & Beverage departments to ensure guest satisfaction.
- Process guest payments and maintain accurate billing records.
- Maintain front desk records and daily reports.
- Upsell hotel rooms and services whenever appropriate.
- Handle guest complaints professionally and ensure timely resolution.
- Maintain a clean, organized, and welcoming reception area.
Requirements
- Graduate preferred (Hotel Management candidates are encouraged to apply).
- 1–3 years of experience in hotel front office or reception is preferred. Freshers with excellent communication skills may also apply.
- Good communication skills in English and Hindi.
- Basic computer knowledge; familiarity with hotel PMS software is an advantage.
- Professional appearance and positive attitude.
- Strong customer service and problem-solving skills.
- Ability to work efficiently in a fast-paced hospitality environment.
What We Offer
- Competitive salary based on experience.
- Accommodation and meals (as per hotel policy).
- Career growth opportunities.
- Professional and supportive work environment.
- Opportunity to be part of the opening team of a premium 4-star hotel in Dalhousie.