BUILD Gym is looking for a Guest Experience Executive.
KEY RESPONSIBILITIES ▪ Front of house. Deliver a warm, poised, impeccably presented welcome to every member and guest, and set the tone of the studio experience. ▪ Reception. Manage check-ins, access, calls, enquiries, and class / appointment bookings with accuracy and grace. ▪ Sales.
Conduct studio tours and trial experiences for prospective members and present memberships, packages, and add ons consultatively. ▪ Conversion. Own membership conversion and renewals against monthly targets; follow up on leads and trials promptly and professionally. ▪ Care. Handle member queries and complaints with composure and discretion, escalating where appropriate. ▪ Records.
Maintain accurate records in the CRM / gym-management software and process payments and invoices correctly. ▪ Coordination. Coordinate seamlessly with trainers, operations, and the café so the member journey is effortless end to end.
REQUIREMENTS &
QUALIFICATIONS ▪ Graduate; a hospitality or hotel-management qualification (IHM or equivalent) is strongly preferred. ▪ Fluent in English, Hindi and Telugu. KEY ATTRIBUTES ▪ Warm, articulate, emotionally intelligent, and immaculately presented. ▪ Comfortable carrying and achieving sales targets; persuasive without being pushy. ▪ Discreet and composed with high-net-worth members. ▪ Confident with technology — CRM, point-of-sale, and booking systems.
COMPENSATION ▪ Competitive fixed salary ₹3-3.5 LPA ▪ Sales incentive / commission structure. ▪ Complimentary studio membership and a premium, professional working workplace. ▪ Predictable shift hours with a weekly off — a healthier rhythm than hotel and spa schedules.