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The Front Office

Executive is responsible for managing front desk operations, workplace experience, and visitor services in a corporate office environment.

Candidates with a hotel management background bring strong expertise in guest handling, service excellence, and professional presentation, which is leveraged to ensure high-quality workplace experience standards within facility management operations.

The role acts as the front-facing representative of the organization, ensuring smooth coordination between employees, visitors, and internal facility teams.

Key Responsibilities

? 1. Reception & Visitor Experience Management

Greet, welcome, and assist visitors, clients, and senior stakeholders professionally

Manage visitor registrations, access control, and visitor records

Ensure a premium hospitality experience aligned with corporate standards

Maintain reception and lobby areas in line with brand image

? Front office executives are the primary interaction point influencing first impressions and experiences. [spotterful.com]

? 2.

Front Desk

Operations & Communication

Handle incoming calls, emails, and queries efficiently

Manage visitor appointments and coordinate with internal stakeholders

Maintain proper communication logs and visitor tracking systems

Ensure smooth day-to-day functioning of front office operations

? 3.

Meeting

Room & Workplace Coordination

Manage meeting room bookings and scheduling

Ensure readiness of meeting rooms (AV setup, cleanliness, seating)

Coordinate with housekeeping and IT teams for meeting support

Resolve last-minute scheduling conflicts

? 4.

Facility

Helpdesk & Issue Coordination

Act as a front-end helpdesk for facility-related requests

Log, monitor, and track complaints related to: Housekeeping Maintenance / engineering HVAC / electrical issues

Ensure timely closure by coordinating with backend teams





? Front office functions as a critical communication hub between departments and users. [interviewprep.org]

? 5. Vendor & Service Coordination

Liaise with: Housekeeping teams Security personnel Pantry / catering vendors

Monitor service quality and escalate issues when needed

Ensure adherence to defined service levels and standards

? 6.

Customer

Experience & Service Excellence

Deliver hospitality-driven workplace experience using hotel industry best practices

Handle complaints or service gaps professionally

Ensure quick turnaround and high satisfaction levels

? Front desk roles directly impact satisfaction and service perception. [velvetjobs.com]

? 7. Administrative & Documentation Support

Maintain visitor logs, reception registers, and reports

Manage courier, mail, and delivery coordination

Maintain inventory of front office supplies

Support audit documentation and compliance processes

? 8. Safety, Security & Compliance

Follow visitor management protocols and access control procedures

Issue temporary access badges and maintain logs

Support emergency response activities (evacuation, first aid coordination)

Ensure adherence to workplace safety standards

Key Skills Required

✅ Core Skills

Excellent communication and interpersonal skills

Strong customer service and hospitality mindset

Multitasking and coordination ability

Problem-solving and complaint handling skills

✅ Technical Skills

MS Office (Excel, Outlook)

Email and telephone etiquette

Visitor management systems / helpdesk tools

Knowledge of PMS (Property Management Systems – advantage for hotel background)

✅ Behavioural Skills

Professional grooming and presentation (hotel standards)

Positive attitude and service orientation

Ability to work under pressure in a fast-paced environment

Educational Qualification

Diploma / Degree in Hotel Management / Hospitality (Preferred)

Graduate in any discipline (mandatory)

Experience

0–3 years of experience in: Front office / receptionist Hospitality (hotels, guest relations)



Facility management / corporate office

Reporting Structure

Reports to: Facility Manager / Admin Manager

Works closely with:Housekeeping team Security team Engineering team IT / Admin / Workplace teams

Key KPIs

Visitor / employee satisfaction scores

Complaint response & resolution time (SLA adherence)

Front office audit & presentation scores

Vendor coordination efficiency

Service quality and professionalism

Location: On-site –Gurugram, HR

Scheduled Weekly Hours

40

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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📌 Front Office Executive (Gurugram)
🏢 JLL
📍 Gurugram