Company Description The Byke Group of Hotels and Resorts is one of India’s rapidly growing hospitality brands, with a portfolio of 19 hotels and resorts offering over 1400+ rooms across 11 states and 28 cities. The group specializes in uniquely themed Pure Vegetarian Hotels & Resorts that combine traditional grandeur, modern amenities, and memorable culinary experiences. Focused on delivering affordable luxury, The Byke blends the warmth of home with the comfort of a dream vacation.

Guided by the motto “Atithi Devo Bhavah,” the team is committed to exceptional guest service that reflects Indian culture and hospitality. With locations in destinations such as Shimla, Manali, Jaipur, Ooty, Goa, Mumbai, and Palghar, The Byke offers diverse opportunities for hospitality professionals to grow.

Role Description The Front Office Associate is a full time, on-site role based at The Byke Hotels & Resorts in Palghar. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and pleasant guest experience at the front desk. Day-to-day tasks include handling reservations and inquiries, managing phone calls and online queries, maintaining accurate guest records, and coordinating with housekeeping and other departments.

The Front Office

Associate will also process payments,



assist with guest requests and complaints, and uphold brand standards for service and professionalism. The role requires a strong focus on guest satisfaction, timely communication, and maintaining a neat and organized reception area.

Qualifications

Strong customer service and interpersonal skills, with the ability to interact professionally and courteously with guests from diverse backgrounds.

Proficiency in front office operations, including handling check-ins/check-outs, reservations, and basic billing procedures.

Effective communication skills in English and local languages, with clear verbal and written abilities.

Basic computer literacy and familiarity with hotel management or reservation systems (training can be provided).

Attention to detail and organizational skills to maintain accurate records and ensure smooth daily operations.

Ability to handle multiple tasks, work in shifts, and remain calm and solution-focused in high-traffic or challenging situations.

Prior experience in hospitality, front office, or customer-facing roles is preferred but not mandatory for motivated learners.

Minimum educational qualification: Higher Secondary (12th standard) or equivalent; a diploma or degree in hospitality management is an added advantage.

📌 Front Office Associate (Palghar)
🏢 The Byke Hotels u0026 Resorts
📍 Palghar