Front Office Executive Guest Relations Executive Location Munroe Island Kollam Lake n River - An SKB Resort Job Type Full-Time About Us Lake n River - An SKB Resort is a premium nature escape located at Munroe Island with three-side water frontage We offer unique hospitality experiences with canoeing kayaking backwater activities private events and signature packages We are looking for a motivated Front Office Executive Guest Relations Executive to join our team Job Responsibilities Front Office Check-in Check-out Handle smooth Check-in and Check-out procedures Coordinate with housekeeping operations team for arrivals departures Manage front desk area and ensure professional guest handling Reservations Handling Attend calls emails and WhatsApp inquiries related to bookings Update reservation sheet software accurately Upsell packages activities and special offers Maintain communication with guests before arrival Guest Relations GRE Welcome guests and provide resort information Handle guest requests feedback professionally Maintain high guest satisfaction and ensure memorable experiences Resolve any guest concerns politely and efficiently Requirements Good communication skills in English Malayalam Pleasant personality guest-first mindset Basic computer knowledge Email Excel WhatsApp Business etc Ability to work under pressure and multitask Hospitality experience preferred but freshers with positive attitude may apply Job Types Permanent Fresher Pay 10 000 00 - 12 000 00 per month Work Location In person

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