We are seeking a friendly, efficient, and customer-focused Front Office Assistant to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming environment and ensuring a seamless check-in and check-out process. The ideal candidate possesses excellent communication skills, a professional attitude, and a passion for exceptional hospitality.

Key Responsibilities

- Guest Relations &
- Services:

- Welcome and greet guests warmly upon arrival with a professional demeanor.

- Manage guest check-ins and check-outs efficiently and accurately.

- Handle guest inquiries, requests, and complaints promptly and professionally.

- Provide helpful information regarding hotel amenities, local attractions, and travel guidance.

- Administrative &

- Financial:

- Handle incoming phone calls, emails, and online reservation requests.

- Process guest payments, issue bills, and maintain accurate front desk cash registers.

- Update and maintain accurate records in the Property Management System (PMS).





- Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns quickly.

Qualifications &

- Requirements

- Education: High school diploma or equivalent (A degree or diploma in Hospitality Management is a plus).

- Experience: Prior experience in front desk, customer service, or hospitality roles is preferred.

- Technical Skills: Basic computer literacy; familiarity with Property Management Systems (PMS) like Hotosoft or similar software is an advantage.

- Languages: Fluency in English (knowledge of additional local or foreign languages is highly desirable).

Key Skills &

- Competencies

- Excellent verbal and written communication skills.

- Strong multitasking and time-management abilities under fast-paced conditions.

- Professional appearance and positive attitude.

- Problem-solving mindset with patience and empathy.

- Flexibility to work in shifts, including weekends and holidays.

Pay: From ₹16,000.00 per month

Benefits

- Versatile schedule

- Food provided

- Health insurance

- Provident Fund

Work Location: In person

📌 Front Office Assistant (Kowdiar)
🏢 Hotel horizon
📍 Kowdiar