Role & responsibilities

- Detect and respond to suspicious activity through the Fraud Management System (FMS) to prevent abuse and revenue loss.
- Address requests from internal and external departments, ensuring timely and accurate responses while highlighting risks to supervisors.
- Analyze data to identify emerging fraud trends and assist in updating fraud prevention strategies.
- Provide fraud awareness training to other teams as needed.
- Adapt to industry trends and update processes accordingly.
- Work rotational shifts, including evenings and weekends, to ensure 24/7 coverage.

Preferred candidate profile

- High integrity, confidentiality, and professionalism when handling sensitive information.
- Ability to work under pressure, ensuring accuracy and meeting tight deadlines.
- Proactive, self-motivated, and proficient in Microsoft Office with a willingness to learn custom software.
- Robust investigative skills and attention to detail.
- Experience in the communications industry and fraud prevention strategies (desirable).

📌 Fraud Associate Role (Bengaluru)
🏢 Firstsource
📍 Bengaluru