- Should be able to provide end to end technical support to all business application users which are underpinned by IAM, ForgeRock application.
- Should be able to develop the service in line with demand and security objectives.
- Should ensure IAM system a robust available well maintained and has minimal downtime.
- Should be able to recommend improvements to the infrastructure and application architecture.
- Should be able to tune monitoring notifications and enhance integration with appropriate System Support systems such as BMC Remedy for automation and incident tracking and metrics.
- Should coordinate with team and provide periodic updates and status reports to supervisors and clients.
- Must assure quality support services during transition, secondary support and primary support phases.
- Should be able to coach, guide and mentor junior members in the team.
- Maintain knowledge of the latest security threats and industry standard methodologies
Key Skills/Knowledge
- Understanding of HR systems like SAP,
Success factor
- Familiarity with AD, ADFS, MIM 2016, Azure Active Directory, BMC Remedy, MS SharePoint
Experience required
- Developer experiences working on Programming Language and development platforms including C#, Java to write scripts, codes, DLLs.
- Good to have skills and experience on Windows PowerShell, Unix/Shell Programming required for development and scripting.
- Knowledge on SQL Database, SQL reporting Services and SQL operation.
- Should have basic experience with Implementing, supporting, and maintaining.
- Should have valuable knowledge and understanding on ForgeRock Suite, ADFS, and optionally on Azure Active Directory which would be a value add.
- Should have a basic understanding of Identity and Access Management platform framework and functions
- Should have a basic understanding of version management