We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

Responsibilities

- Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
- Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly,



and skilled manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.

Requirements

- Freshers with good communication skills
- 6 Days working and one rotational week off
- Ready to work in rotational shifts (No Night Shifts for females)
- Knowledge of international/domestic travel voice process
- Be enthusiastic & have zeal to perform.

📌 Flight Support Executive (Delhi)
🏢 EaseMyTrip.com
📍 Delhi