Description Position Summary India Advertisement is seeking an experienced and dynamic L5 Billing & Accounts Manager to lead and manage end-to-end billing and accounts operations within our Business Operations function. The ideal candidate will bring deep expertise across the Order-to-Cash (O2C) and Accounts Payable (P2P) cycles, combined with strong people management capabilities and a passion for operational excellence.

Key Responsibilities Operations Management - O2C Ownership - spans order management, billing, invoicing and limited knowledge on collections, cash application. Reconciliation with specific operational expectations at each stage is mandate.

- GL & Accounting Understanding - covers Chart of Accounts knowledge, journal entry flows, accounting standards (GST/VAT/IMS), financial close support, and cross-functional financial acumen.
- Audit leadership - leading walkthroughs with external auditors during statutory, SOX, and internal audits
- Audit readiness - preparing documentation, control matrices, and proactively remediating gaps
- Upstream team collaboration - working with Sales Ops, Order Management, Product, to resolve discrepancies and ensuring billing terms and pricing are accurately translated into invoicing
- Feedback loops - sharing payment behavior trends and credit risk insights back to Sales for better deal structuring
- Current product launches - collaborating cross-functionally to define billing models and system configurations
- Oversee Accounts Payable processes including invoice processing, vendor payments, reconciliations, and aging management
- Drive process standardization, automation, and continuous improvement initiatives across billing and accounts functions
- Ensure accuracy and timeliness of billing cycles, revenue recognition, and financial close activities along with month end & quarter end close.
- Manage escalations and resolve complex billing/payment discrepancies People Management & Leadership - Lead, mentor, and develop a team of billing professionals across multiple levels
- Drive performance management, goal setting, and career development for direct and indirect reports
- Foster a culture of accountability, collaboration, and continuous learning
- Manage workforce planning, hiring, onboarding, and retention strategies
- Build and maintain a high-performing team with strong succession planning Stakeholder Management & Strategy - Partner with Finance, Revenue Accounting, Treasury, Sales, and Product teams to align billing operations with business objectives




- Provide insights and reporting on AR/AP health, DSO trends, aging analysis, and cash flow forecasting
- Support audit and compliance requirements related to billing and accounts
- Drive strategic initiatives such as system migrations, ERP implementations, and process re-engineering
- Present operational metrics and business reviews to senior leadership Required Qualifications - Experience: 10+ years of progressive experience in Billing, Accounts Receivable, Accounts Payable, or Order-to-Cash operations
- People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors
- Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation
- Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching
- Education: Bachelor's degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)
- Communication skills — translating complex financial information for diverse audiences (technical and non-technical) Preferred Qualifications - Experience working in shared services, BPO, or global business operations environments
- Hands-on experience with excels and drive AI related process improvements
- Knowledge of revenue recognition standards
- Experience with process automation tools (RPA, workflow automation)
- Six Sigma / Lean certification or equivalent process improvement expertise
- Experience managing geographically distributed or multi-regional teams Key Competencies - Operational Excellence: Drives efficiency, accuracy, and scalability in billing and accounts processes
- Leadership & People Development: Builds high-performing teams; coaches and develops talent at all levels
- Analytical Thinking: Uses data and metrics to drive decisions, identify trends, and solve problems
- Stakeholder Influence: Effectively communicates and collaborates across functions and leadership levels
- Change Management: Leads transformation initiatives and adapts to evolving business needs




- Customer Centricity: Ensures billing processes support positive customer and vendor experiences Performance Metrics - DSO (Days Sales Outstanding) improvement and maintenance within targets
- Billing accuracy rate
- Team productivity and SLA adherence
- Employee engagement and retention scores
- Successful delivery of process improvement projects Level Expectations (L5) - Operates with significant autonomy and owns outcomes for the billing and account function
- Influences cross-functional strategy and contributes to organizational planning
- Manages ambiguity and makes sound decisions with incomplete information
- Demonstrates thought leadership in O2C/P2P domain Basic Qualifications - 10+ years of Accounts Receivable or Account Payable experience
- - People Management: Proven track record of managing teams of 15+ members, including team leads and individual contributors
- - Domain Expertise: End-to-end understanding of Order-to-Cash (O2C) cycle — from order entry, billing, invoicing, collections, cash application, to reconciliation
- - Payables Knowledge: Strong working knowledge of Accounts Payable / Procure-to-Pay (P2P) processes including vendor management, payment processing, and three-way matching
- - Education: Bachelor's degree in finance, Accounting, Commerce, or Business Administration (MBA/CA/CPA preferred)
- - Communication skills — translating complex financial information for diverse audiences (technical and non-technical) Preferred Qualifications - Experience in creating process improvements with automation and analysis, or experience performing ad hoc analysis using advanced Excel
- - Experience working in shared services, BPO, or global business operations environments
- - Knowledge of revenue recognition standards
- - Experience with process automation tools (RPA, workflow automation)
- - Six Sigma / Lean certification or equivalent process improvement expertise
- - Experience managing geographically distributed or multi-regional teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ - F07 Job ID: A10478403

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